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NHS Herefordshire Patient Engagement Portal - Service Blueprinting

Project type

Service design



My Health And Wellbeing Platform

Full service design for an NHS regional patient engagement portal for Herefordshire, Worcestershire and the Wye Valley. My role was to carry out to create a product canvas and carry out service blueprinting, to create personas and user journeys for a platform that would provide all patients with access to all their health data. We also carried out a detailed accessibility audit and adapted the platforms to conform with WCAG 2.1 AA and RNIB standards. The platform launched in 2023 and has seen numerous benefits for its 800,000+ citizens and staff. Patients are empowered to take a more active role in their own care with a complete picture of their health. The portal also reduced postal costs and reduced unneccessary follow up appointments and non-attendance.

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